![]() ![]() The price is what made me switch to Pack Rat, but in the end, with the hidden fees, the price was not that much better. I had used PODs before, and I liked their services better. Besides that, the pick-up and delivery happened on the scheduled dates. So yeah, be careful with the hidden fees. Unfortunately, they were not reliable about it and charged me extra. But I asked over the phone what would be the final cost bc I wanted to be sure about it. If I hadn't asked maybe I wouldn't take it so hard. I hate when people are not clear like that. ![]() I asked if there would be any extra charges (bc I read reviews about it before) and she told me that it was the final price. If you're researching moving options, you've probably come across 1-800-PACK-RAT's storage containers. I asked the lady several times what would be the final cost of everything when I did the quote. Like about another $400 on top of what I paid before ($5200). But I was counting on that call that never happened. The guy showed up at 6:30 in the morning and I had plans to put a few last things on it. I called them the day before the delivery of the container to find out what would be the time window for them to drop it off and the representative told me that I would be receiving a courtesy call from the driver one hour before it on the scheduled day. I used their services to move from NY to UT. The pod was left half way up the driveway requiring the movers to go up and down. When I received the pod they wanted to leave it in the street as the person delivering forgot the blocks even though I told them I was on an incline. No one contacted me to offer any credit etc and I am now in my new home with missing furniture that I will need to replace as the cost of another pod is not worth it. ![]() I had numerous items and furniture that I could not take to my new home. I was told they already sent it to my destination 600 miles away 30 days early and it was their error after i insisted they give me a supervisor and was told it was their error!. Not only does 1-800-PACK-RAT have a steel frame, but it also has steel walls and doors. But 1-800-PACK-RAT takes things to a whole new level. The second best container company (PODSĀ®) makes its containers with a steel frame. I made the appointment and a day prior which was 2 days after my call I contacted them to ensure they would have it available as it was an hour away. '1-800-PACK-RAT is the best of the best when it comes to container quality. I had a decent experience when they brought the pod to be filled but it was downhill after that ! I was told I needed to make an appointment 48 hours before I go to put additional furniture and items in my pod. ![]()
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